Privacy Policy

Introduction

Welcome to the Wild Wonders Zoo Privacy Policy. This document outlines how we collect, use, disclose, and protect your personal information when you visit our zoo, use our website, or interact with our services. We are committed to safeguarding your privacy and ensuring transparency in our data practices. This policy was last updated on May 15, 2025.

Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

When you purchase tickets, register for events, or sign up for our newsletter, we may collect:

• Full name
• Email address
• Phone number
• Postal address
• Payment information (processed securely through third-party payment processors)

Usage Data

When you browse our website, we automatically collect:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring websites
• Click patterns

Cookies and Similar Technologies

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. These may include:

• Essential cookies necessary for website functionality
• Analytics cookies to understand how visitors interact with our site
• Marketing cookies to deliver relevant advertisements
• Preference cookies that remember your settings

How We Use Your Information

We use the collected information for various purposes, including:

• Processing ticket purchases and memberships
• Facilitating event registrations and educational programs
• Sending newsletters and promotional communications (with your consent)
• Improving our website functionality and user experience
• Analyzing visitor demographics and patterns to enhance our exhibits and services
• Responding to inquiries and providing customer support
• Ensuring the security of our facilities and visitors
• Complying with legal obligations

Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us in providing services (e.g., payment processors, email delivery services, analytics providers)
• Conservation Partners: When participating in joint conservation programs, with your explicit consent
• Legal Authorities: When required by law, court order, or governmental regulation
• Emergency Services: In case of a medical emergency while on our premises

All third parties are contractually required to use your information only for the specified services and to implement appropriate security measures.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments and penetration testing
• Access controls and staff training
• Secure network architecture
• Physical security measures at our facilities

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request copies of your personal data we hold
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Request limiting how we use your data
• Portability: Request transfer of your data to you or another organization
• Objection: Object to our processing of your personal data
• Withdraw consent: Opt out of communications or data processing based on consent

To exercise these rights, please contact our Privacy Officer at [email protected]. We will respond to your request within 30 days.

Children's Privacy

We recognize the importance of protecting children's privacy. Our website and online services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will promptly delete it from our systems. For educational programs and events specifically designed for children, we obtain verifiable parental consent before collecting any personal information.

Photography and Video

Please be aware that we regularly take photographs and videos at our facilities for promotional, educational, and security purposes. By visiting Wild Wonders Zoo, you may appear in such materials. If you do not wish to be photographed, please notify a staff member upon arrival. Photography for commercial purposes requires prior written permission.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be effective as of the date stated at the top of this policy. We encourage you to review this Privacy Policy regularly for any changes. Your continued use of our services after changes indicates your acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: